Refund policy

Exchanges

We want you to find your perfect fit. If you've ordered the wrong size, we'll make it right — no hassle.

  • To request an exchange, log in to your account at account.aradia.co.uk, select your order, choose the reason for exchanging and let us know the size you need in the note. We'll confirm availability and send you a prepaid return label. Alternatively, you can contact us at help@aradia.co.uk.
  • To be eligible for an exchange, shoes must be unworn and returned in their original packaging. If those conditions are met, we'll dispatch your replacement size as soon as we receive your return.
  • Exchanges are subject to stock availability. If your size isn't available immediately — including where your original order was a preorder — we'll let you know by email. You can choose to wait for stock to arrive or receive a full refund upon receipt of your return.

Cancellations (Pre-Shipment)

  • You may cancel your order at any time prior to shipment. You will receive a full refund of the price paid at checkout.
  • For the purposes of our Cancellation and Returns policy, "Shipment" (or "Dispatch") is defined as the moment your order has been processed, packaged, and assigned a carrier tracking number.

Returns (Post-Shipment)

  • We want you to love your new shoes. If they aren't right, you have 14 days from the date of delivery to notify us of your intent to return and a further 14 days to return the item(s) to us.
  • Condition Requirement: To be eligible for a full refund, shoes must be returned in "as-new" condition. This means they must be unworn (other than trying them on for fit on a carpeted surface), unwashed, and in their original packaging. You'll also need the receipt or proof of purchase.
  • Worn Goods Policy: If shoes show signs of outdoor wear, scuffed soles, or creasing from extended use, we reserve the right to refuse the return or issue a partial refund based on the diminished value of the item.
  • To start a return, log in to your account at account.aradia.co.uk and select your order. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Alternatively, you can contact us at help@aradia.co.uk. Items sent back to us without first requesting a return will not be accepted. Returns should be sent to: ARADIA LTD, The Vision Centre, 5 Eastern Way, Bury St. Edmunds, Suffolk, IP32 7AB.
  • We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at help@aradia.co.uk.

Return Shipping Costs

  • UK Customers: We offer free returns for our UK customers. A prepaid shipping label will be provided once your return request is approved via your account portal. If a return is rejected due to not meeting our condition requirements, the item will be sent back to you at your cost.
  • EU & International Customers: For customers located outside of the UK, the cost of return shipping is the responsibility of the customer. We recommend using a tracked service, as we cannot issue a refund until the goods are received in their original condition.
  • When a full order is returned, we will also refund the cost of standard outbound shipping. If you chose an express or premium shipping method, only the value of our standard shipping will be refunded.

Faulty Items

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. You can reach us via your account at account.aradia.co.uk or at help@aradia.co.uk.
  • If your shoes develop a manufacturing fault, please contact us. Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund. Within the first 30 days, you are entitled to a full refund. After 30 days, we will assess each case and offer a repair, replacement, or partial refund as appropriate.